Benefits service - Redditch Borough Council
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Department: Audit CommissionPublished: 2009-04-23 13:42:13On a scale from zero to three stars the Audit Commission inspection team gave the service a ´poor´ zero-star rating. The Council takes too long to process new claims, is not doing enough to encourage the take up of benefits and the information it provides is not easy for customers to understand. The report shows that the position has deteriorated further due to the economic downtown, leading to a backlog of outstanding claims that will take some eight weeks to clear. This government news item was published on the Audit Commission website on the 23 April 2009. To read the full story/press release, please click on the button below (opens in an embedded window):
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